The https://tickets.vinetum.gr Website has been created and is under the ownership of the company Vinetum Single Member LLC, Exhibitions Organization - Publications (hereinafter Vinetum), that has been established and is operating under Greek Law and its registered office is in the Municipality of Byrona, 41 Karea Ave., 16233, Tax Identification Number 099109670, Byronas Tax Office.
The main objectives of the Website are 1. The electronic issuance of tickets for events organized by Vinetum on its behalf, on behalf of third parties and for the issuance of tickets for events organized entirely by third parties and 2. Dispatch of these tickets and other information concerning them or their issuance, such as electronic codes (e.g. usernames and passwords), files to be printed (e.g. the ticket in a PDF file) etc. This Website collects contact information from those who book or buy the tickets. Vinetum does not provide this information to third parties, even if it organizes events on behalf of them or issues and makes available tickets for events organized entirely by third parties. Website https://tickets.vinetum.gr was created and exists to provide information for the aforementioned events, as well as other information regarding them (this information can also be provided through other communication channels that Vinetum owns or chooses to use on a case-by-case basis).
For every user of https://tickets.vinetum.gr, especially if he/she makes a transaction through this Website or provides any of his/her personal information, but also in any case, the knowledge and acceptance, unreservedly, of the terms for the use of https://tickets.vinetum.gr Website are required. User must carefully read the terms before any transaction, but also in any case, as Vinetum reserves the right to change or modify these terms. As long as user has no objections, these terms are considered as accepted. Vinetum is not responsible for disclosing them in other ways, unless it decides to do so or, of course, is legally required to do so.
HOW SERVICES ARE PROVIDED AND TO WHOM
As all Websites, https://tickets.vinetum.gr Websites provides its services through the global web, so its users must have access to the internet and be able to use it. Each user decides which of this Website’s services wants to use and how. Users, in order to purchase a ticket, must be A. 18 years of age, B. of Legal capacity and C. Under authorization in any case that they act on behalf of another person.
The services provided through https://tickets.vinetum.gr Website are completed through physical presence of those who have purchased tickets for the events related to them, except in the case of online events. In this case they are completed through their online presence. Relevant instructions, as well as the terms and conditions regarding the events and the issuance of tickets, are communicated before purchasing tickets in the above ways.
PROVISION OF REQUIRED DATA AND INFORMATION
Some or all transactions at https://tickets.vinetum.gr Website require the provision of personal data and related information to Vinetum, for the convenience of users in the case of a future visit to this Website. These data are intended for exclusive use of Vinetum and in no case for use by third parties. Users who disagree can interrupt the ticket issuance process via https://tickets.vinetum.gr Website at any time, otherwise they are considered to have unreservedly accepted the voluntary provision of this information and its aforementioned uses.
In case of registration (sign in) and entry or entries (log in) to https://tickets.vinetum.gr Website by anyone who is interested, in order to get informed or use its services, the data and other information of his/her profile (online account) could be checked by Vinetum.
TRANSACTIONS AND PRICES
Any cost posted on https://tickets.vinetum.gr Website is final and constitutes the total price for what it concerns, including the corresponding taxes or any other legal charges. The listed prices may vary after they have been announced and before or after the beginning of ticket sales, but in no case after the issue of any ticket, unless this is required by law or concerns an increase in taxation that Vinetum cannot prevent.
Users can pay off in the ways provided by https://tickets.vinetum.gr Website, mainly using a credit/debit card. The card holder’s data are transmitted through an automated process of the Website partner who provides to the Website payment services, for this specific transaction only and with the prescribed commission. These data can be kept by https://tickets.vinetum.gr Website, while for each payment users can use any card that is legally in the possession of the person interested in the transaction or is legally authorized to use, while in any other case https://tickets.vinetum.gr Website or Vinetum will not be responsible.
The payment service providers of Law 3862/2010 (including Banks, Electronic Money Institutions) may charge for any payment with transaction costs, within the framework of their own commercial policy, regardless of the chosen method and the way of payment, for which Vinetum and https://tickets.vinetum.gr Website have no involvement and bear no responsibility.
Refusal (rejection) of a transaction by https://tickets.vinetum.gr Website and Vinetum is possible, as well as any requirement to present evidence related to the identification of anyone or the data that he/she declares, as long as they are related to the transaction he/she wishes to complete or the event to which this transaction corresponds, and it can be concluded online and/or in paper form, if it is not possible online.
OBLIGATIONS AFTER TICKET ISSUANCE
The completion of the transaction by paying the related cost, if there is one (as in most cases), requires the availability of entry to the event concerned, for which Vinetum is committed. Cancellation of a completed transaction or refund is not provided, whether or not the purchaser attends the ticketed event. Registered tickets are not transferable and cannot be sold or exchanged.
Anyone who buys a ticket unreservedly accepts the terms of the organized relevant event. Vinetum reserves the right to expel from any event anyone who does not comply with the event’s terms, despite the purchase of a ticket.
DISCLAIMER
Vinetum cannot guarantee and will not be held liable for any post on https://tickets.vinetum.gr by users.
In case of disputes between the user and Vinetum, which created and owns https://tickets.vinetum.gr, it is recommended to resolve them through the platform https://webgate.ec.europa.eu/odr/main/?event=main.home.show, for the online resolution of disputes in a friendly manner or through the Consumer’s Ombudsman, http://www.synigoroskatanaloti.gr and the Financial Ombudsman, http://www.hobis.gr.
FAILURE TO CONFIRM TRANSACTION
If a user of https://tickets.vinetum.gr Website does not receive a transaction confirmation and the relevant receipt/invoice or receives an error message of any nature, he/she must contact Vinetum at This email address is being protected from spambots. You need JavaScript enabled to view it. or at 210 766 0560, 09:00- 17:00, except Saturday and Sunday (contact person: Mrs. Tatiana Liopiri).
CONTACT
Any contact of Vinetum with users must be carried out online or by telephone, through true, valid and legally existing personal information that users have posted on https://tickets.vinetum.gr Website under their own responsibility. It is also their responsibility to check often the any contact means they have declared, as well as https://tickets.vinetum.gr Website, so that they will be able to know in time any update posted or sent by Vinetum, even if by email that has been considered as spam, promotional or unsafe, for which Vinetum is not responsible. Users of https://tickets.vinetum.gr Website can contact Vinetum at This email address is being protected from spambots. You need JavaScript enabled to view it. or at 210 766 0560, 09:00-17:00, except Saturdays and Sundays (contact person: Mrs. Tatiana Liopiri).
SUBMISSION OF COMPLAINTS
https://tickets.vinetum.gr Website is available to respond to any comments and to provide services to everyone, even more to those who have any complaint about any issue including transaction issues, suggesting to contact via This email address is being protected from spambots. You need JavaScript enabled to view it. or 210 766 0560, 09: 00-17:00, except Saturday and Sunday (contact person: Mrs. Tatiana Liopiri), and providing all possible efforts to solve any problem.
CANCELLATION / REFUND POLICY
Cancellations or changes to completed transactions at https://tickets.vinetum.gr upon user request are not provided and are not accepted.
In case of cancellation of an event due to the fault of the organizing company Vinetum, if that event has been organized on its behalf, the money paid for the ticket price is returned to the credit/debit card from which this price was paid (under the laws governing the International Card Schemes) or ―in exceptional cases and upon consultation― to a bank account.
If Vinetum organizes an event on behalf of a third party or simply issues tickets for an event organized by a third party, the responsibility and the decision on whether or not to refund the money concerns this third party and not Vinetum.
Vinetum bears no responsibility in case of natural disasters, acts of terrorism, government or legal orders, national security cases, strikes or demonstrations and blockade of roads, extreme weather or geophysical phenomena, war and other related situations. These conditions constitute "force majeure", due to which if the event will be canceled without any other option, Vinetum reserves the right to act on a case-by-case basis, including the option not to refund any money for purchased tickets.
